Shipping policy
We are dedicated to ensuring your new puppy arrives safely and comfortably. This Shipping Policy explains the terms, methods, and processes for delivering your puppy to your location.
- 1. Shipping Options
- We offer the following methods for delivering your puppy:
- Ground Transportation: Puppies are transported via pet-friendly ground carriers.
- Air Transportation: Puppies are flown in climate-controlled, pet-safe areas of commercial airlines.
- All shipping methods comply with animal safety and comfort regulations.
- 2. Shipping Area
- We currently ship to:
- Domestic (Within USA): Nationwide service.
- International (Optional): Available to select countries. Additional conditions and fees apply.
- 3. Shipping Costs
- Shipping costs are calculated based on:
- Delivery location.
- Method of transportation.
- Additional services (e.g., special handling or priority shipping).
- The estimated cost will be provided at the time of purchase. All shipping fees must be paid in full before the puppy is shipped.
- 4. Shipping Timeline
- Processing Time: Puppies are shipped once they reach at least 8 weeks of age and have passed a health check by a licensed veterinarian.
- Delivery Time: Typically 1–3 days after the shipment date, depending on location and transportation method.
- You will receive an estimated delivery date upon booking and tracking details once the shipment is confirmed.
- 5. Puppy Preparation
- Before shipping, your puppy will:
- Receive a thorough health examination by a licensed veterinarian.
- Be provided with a health certificate, required by most airlines and state regulations.
- Travel with a comfortable crate, appropriate bedding, and a small supply of food for the journey.
- 6. Buyer’s Responsibilities
- To ensure a smooth delivery, buyers must:
- Provide accurate contact and delivery information.
- Be available to receive the puppy upon arrival.
- Notify us of any issues or concerns within 24 hours of delivery.
- 7. Shipping Restrictions
- We do not ship puppies to:
- Locations with extreme weather conditions that could endanger the puppy’s safety.
- Countries with import/export restrictions or quarantine requirements for animals.
- 8. Refund and Cancellation Policy
- Cancellations: Must be made at least 48 hours before the scheduled shipping date. A cancellation fee may apply.
- Refunds: Shipping fees are non-refundable unless the delay or cancellation is caused by us.